The Starbucks Experience- 5 Principles for Turning Ordinary into Extraordinary
In The Starbucks Experience, author Joseph Michelli has used incredible access to the inner workings of this hugely successful company to dissect the specific ways in which the Starbucks business model was able to grow a single coffee shop in Seattle into a multi-national corporation with over 11,000 locations today. Basically it all boils down to relationships. At Starbucks, the relationship is king, whether it’s the employee/customer relat ...continue
